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Emergency numbers

In An Emergency

Dial 999 for emergencies or where a crime is actually going on. Remember to ensure you are safe to call, if not, get to a safe position then make the call.

When It Is Not An Emergency

Dial 101: to report something that has happened or a suspicious circumstance not amounting to an emergency.

Other Ways To Contact Our local Police

Please always report any crime to the police. They have advised that all reported crime will be added to their statistics and will reflect on their level of policing of our neighbourhood. If they do not know crime is occuring they cannot be expected to allocate resources to us.

Use The Metropolitan Police Website

Or use the Metropolitan Police Website - Go to "https://www.met.police.uk"

Crimestoppers

You can also use the Crimestoppers website and number (0800 555 111) which is anonymous should you not wish to give your name.

Safer Neighbourhood Team

Our local Police Safer Neighbourhood Team has their own website which you can access here

Their email is stmargarets.northtwickenham.snt@met.police.uk or by a telephone message on 020 8247 7142. Please note these are not manned 24/7 and should not be used for emergencies.

Keep Neighbourhood Watch In The Loop

Please let us know as we can keep our local community informed, via neighbourhoodwatch@nsmranw.org We use both Twitter and email newsletters, as well as this website, to spread information and warnings to our local community. Do remember that contacting us is not an reason to not report something. We are not an aternative to contacting the police.

Our local Police Station

Our local police station is open again at 41 London Rd, Twickenham TW1 3SY

Station Location

Police Station Map

Other Important Numbers and contacts for Assistance

National Domestic Violence Helpline 24/7

0808 2000 247.

Women’s Aid Live Chat online service

Monday to Friday 10am - 12pm. Click here for detail.

Rape Crisis Live Chat Helpline

Available for women and girls aged 16 + click here for details.

Opening hours:
Monday: 2pm-4.30pm, 6pm-9pm;
Tuesday: 2-4.30pm, 6pm-9pm;
Wednesday:12pm-2.30pm, 6pm-9pm;
Thursday: 12pm-2.30pm, 6pm-8.30pm;
Friday: 9am-11.30am..

Adult Social Services

020 8891 7971

Children and Family Support Services

020 8891 7969

Age UK Advice Line

0800 678 1602

Lines are open 8am-7pm, 365 days a year

For more detial click here.

Galop - LGBT+ anti-violence charity

London LGBT+ Advice Line 020 7704 2040

Monday to Friday between 10am-12.30pm and between 1.30pm-4pm.

Men’s Advice Line

0808 801 0327

Open Monday-Friday 9am-5pm

Mankind

01823 334244

Male Victims of Domestic Abuse

Monday-Friday 10am to 4pm

For more details click here

Surviving Economic Abuse guidance

For more details click here.

Other Useful Contacts

Reporting Noise

Any problems with noise not related to a crime should be reported to Richmond Council Their weekend noise service may be able to assist if the problem occurs on Friday or Saturday night, from 10pm to 3am.

Call them on 07944 038 495. Do not text the service. This number is not manned outside those hours.

At other times use the main council contact number 020 8891 1411.

Click here to visit the council website where you can file reports and also read guidance on noise problems.

Reporting Parking

The CPZ has reduced the number of rogue parkers in our area. However, there are still times when vehicles can be found blocking pavements, roads, and corners. This can be a nuisance, actually causing issues with sightlines or preventing emergency vehicles entering the roads.

Should you wish to report them Richmond Council has a hotline on 020 8744 0462. This is open 7am to 7pm Monday to Saturday; 9am to 7pm Sunday, Bank and Public Holidays (excluding Christmas Day).

There is also an “Out of Hours number of 0773 3308 600 to be used between 7pm to 10.30pm every day including Bank and Public Holidays (excluding Christmas Day)

Mothers Against Muggings

"Mothers Against Muggings" is a proactive group relevant to the young people and children of our area.

They have a Facebook page you can access here.

If you wish to know more about them there is a Richmond council press release and a report from the Telegraph to help.

Data Protection

For us to comply with Data Protection Regulations, please note the following:

What data is captured by you signing up.
We ask for your name and email address.

Why it is needed.
To send the Neighbourhood Watch Newsletter to you.

What we will do with it.
Your data is only used to distribute Neighbourhood Watch Update. It is not shared with third parties. This includes OWL and NSMRA.
NSMRA maintains a totally separate list for their distribution of newsletters. The two are not linked. Their website for subscribing is www.nsmra.org.

Where and for how long it is stored.
The subscription data is stored by Mailchimp on their servers which may be in locations outside the UK. It will be stored until you remove it or we do at your request.

Emails to us are only stored for as long as it takes us to answer any query. The mail is then deleted. We keep messages from NSMRA Committee, Police and OWL only. Messages are stored on IONOS servers, which again may be outside the UK. The mail is not stored by us on any personal devices.

How to remove your data.
There is an unsubscribe link in each newsletter, and this automatically deletes your data from the list. We are notified of this and data is manually deleted. You can also mail us at neighbourhoodwatch@nsmranw.org and we will remove you.

Can you see what we hold about you?
You can request to see what data we are holding about you at neighbourhoodwatch@nsmranw.org . That is your legal right.

Neighbourhood Watch and NSMRA

NSMRA Neighbourhood Watch and NSMRA Residents Association data protection statements are not aligned. It is important to clarify this.

The NSMRA website and newsletter contain incorrect information that the association has pledged to correct at it’s last monthly committee meeting. Data is not shared between NSMRA and NSMRA NW. To help clarify this they will be rewording their statements and removing any subscription to the Neighbourhood Watch newsletter from their media.

This clean break will help make it clear for subscribers. If you wish to subscribe to the Neighbourhood Watch newsletter you can only do so via the form at the bottom of each page on this site. Likewise, you cannot subscribe to the Resident’s Association newsletter via this website.

Both web sites will only contain a link to each other.

The information we store is your email address and name. When you unsubscribe your data will be manually removed from the Mailchimp system completely and you will not receive any further correspondence.

We also monitor this website using Google Analytics, which collects data about web browsers, types, sizes, mobile or Pc etc, visits to the site, pages viewed but no personal data. From that information we ensure the site is designed in a way that is useable by you all. For example we have a very high percentage of hits using Apple devices so the site has to be Safari friendly. We can see which articles are being read so the quality and relevance of the content we have is checked. Over half our views are to mobile devices so we had to redesign the site to be fully flexible to the different screen sizes. No personal data is captured.

All email is going via a single account to which only the administrator has access. Once any communication has been dealt with we delete the mails. We keep Police and OWL notifications for a period.

Your Neighbourhood Watch representative is STEPHEN LLOYD. Contact him by email at neighbourhoodwatch@nsmranw.org or by telephone 07813 320606

Data Protection Act Compliance

Read how we use your data here.

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